ZARNELION Protection Promise

Money‑Back Guarantee Policy

At ZARNELION, your confidence matters. If your purchase from zarnelion.quest does not meet your expectations, our structured and transparent refund policy ensures clarity, fairness, and peace of mind.

1. Qualifying Purchases

The ZARNELION Money‑Back Guarantee applies to products and services purchased directly through zarnelion.quest.

  • Digital products purchased at standard price
  • Subscription plans (first billing cycle only)
  • Physical goods in original condition

Purchases made through third‑party platforms must follow the respective platform’s refund policy.

2. Refund Period

Refund requests must be submitted within:

  • 14 days from the date of purchase for digital products
  • 30 days from delivery date for physical products
  • 7 days from first subscription charge

Requests submitted outside these timeframes may not be eligible for a refund.

Simple & Transparent Claim Process

We designed our refund experience to be structured yet efficient.

Step 1: Submit Your Request

Email our support team with your order number and reason for refund.

Step 2: Verification

Our team reviews your eligibility within 2–3 business days.

Step 3: Refund Issuance

Approved refunds are processed to the original payment method within 5–10 business days.

Requirements

  • Valid proof of purchase
  • Original order confirmation number
  • Product unused or within acceptable usage limits
  • Compliance with our Terms of Service

Exceptions

  • Custom or personalized products
  • Promotional or discounted clearance items
  • Completed service engagements
  • Requests exceeding usage limitations

ZARNELION reserves the right to deny refunds where policy conditions are not met.

Need Assistance?

Our ZARNELION Client Support Team is available Monday–Friday, 9:00 AM – 6:00 PM (UTC).

Email: [email protected]

Submit Refund Request

This Money‑Back Guarantee Policy is subject to updates. The most current version will always be available at zarnelion.quest. By completing a purchase, you acknowledge and agree to the terms outlined above.